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Technical Assistance

Free Internet Access For Families In Need

We understand that some of our families do not currently have Internet access in their homes, making it difficult for their children to stay connected to their teachers. Charter Communications is offering FREE Spectrum broadband and Wi-Fi Internet access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. Families may enroll by calling 1-844-488-8395. Installation fees will be waived for new student households.

Chromebook Support Services

  • Email: ChromebookHelp@rsd.edu
  • Hotline with voice mailbox: (509) 967-6162,  available 7 a.m.-4 p.m. Monday through Friday
  • Chromebook Check In/Out: 8-11 a.m. & 1-4 p.m., Monday through Friday at IT Offices (615 Snow Ave.) 

Our IT department will provide support to students and families with hardware issues and access to district-approved applications with district-issued Chromebooks. We will accommodate pickup as soon as possible, if not then it will be the next available pickup window. If morning, then afternoon, if afternoon then next morning.

NOTE: appointments need to be scheduled in in advance to allow IT staff time to prepare accordingly, drop-ins will be asked to enter a support request via tech support options before a replacement will be issued.

IT specialists will not be able to assist with connectivity and software issues for Chromebooks or problems with personal devices.