Hazel Health Services

Teletherapy and Telehealth use of technology to provide care virtually. All Hazel visits are "virtual visits", through a tablet, desktop, or other smart device.

Parent Permission: With your permission, your child will have access to Hazel's care team. You only need to complete the consent form one time for each child.

Therapy Referral: Referrals can come from you as the parent, or from trusted school staff who know your child.

Care At No Cost: By partnering with your school, Hazel Health visits are at no cost to your family.

Visits From Home: From home, your child can connect with a Hazel provider or join their scheduled therapy appointment.

Visit Involvement: You can participate in your child's visits virtually from home or from work.

Continued Support: After care, if needed, our clinical support team follows up with you to continue to support your child's needs.

Hazel Health has partnered with your school to cover your cost of services so that there is no cost to your family.

Why is insurance needed if a Hazel visit is at no cost to me? We will bill your insurance to cover the cost of your visit, so there is no cost to you. Once a visit is completed, you may receive an explanation of benefits (EOB) in the mail. If you receive an EOB, this is NOT a bill, it is simply a record indicating a visit occurred and was billed to your insurance, but not billed to you. No additional action is needed.

What if I don’t have insurance? You can access Hazel services at no cost to your family. We may verify your uninsured status after sign-up.

Hazel recognizes that not everyone has insurance. Any student, regardless of insurance status, can use Hazel Health. Hazel will review and confirm the student’s insurance status when a visit is scheduled or delivered.

If a student has healthcare coverage through a health plan or Medicaid, Hazel asks for that information to ensure the visit cost is covered by insurance, and there are no out-of-pocket costs for the family.

All student health information will stay confidential and in compliance with HIPAA.

School staff members who refer a student to Hazel’s mental health service are able to look up whether that student successfully enrolls with Hazel, but will not receive any details about that students’ care plan or health information without your explicit permission. Student information is stored on Hazel’s highly secure, fully encrypted digital records platform.

You can contact Hazel directly at 1-800-76-HAZEL or visit this page for more information.

School: Hazel is available at school, during regular school hours. The school counselor or designated staff uses an iPad to help connect your child directly with a Hazel therapist over live video in a private and confidential room.

Home: Hazel is available to your child at home. You can join therapy sessions at home using your Hazel account.

Each student can typically expect an intake visit plus six weeks to two months of weekly sessions before being discharged from the Hazel program. The program is short-term—if your child needs long-term mental health support, we will help identify options in your community. Our providers may use their clinical discretion to provide care services beyond two months on a case-by-case basis if a student encounters challenges connecting to long-term care.

Mental health providers are licensed Social Workers, Marriage and Family Therapists, Licensed Professional Counselors, and Licensed Mental Health Counselors. 

More than 40% of Hazel's providers are bilingual, speaking over 13 languages collectively, including English, Spanish, French, Haitian Creole, Vietnamese, Gujarati, Armenian, Croatian,  Korean, Tagalog, Lokano dialect, Hawaiian Pidgin, Samoan, Sign Language, and more.

Over 50% of Hazel providers identify as BIPOC. Learn more about our care team at hazel.co/company/care-team.

Hazel is available to your child at home. You can join appointment at home using a smartphone, computer or tablet.

There is no limit on the number of visits.

Hazel providers will communicate with your child’s primary care provider when a referral to a specialist is needed. Most insurance companies (including Medicaid) require that referrals to specialists are made directly by the primary care provider.

Over-the-counter medication administered during a Hazel visit at school is provided at no cost. If a Hazel provider recommends a prescription from a pharmacy or a referral to an outside provider, the family is responsible for any out-of-pocket costs.

Hazel is not a replacement for your child’s regular doctor. If your child has an established primary care provider (PCP), you should maintain that relationship and follow the Well-Child Visit schedule (one visit every year for school-age children 5 to 18).

Hazel is committed to communicating with the student’s PCP. Hazel can coordinate with students’ PCPs when clinically appropriate to ensure continuity of care.

Communication to external providers can only occur if the legal guardian has given written consent, obtained during Hazel sign up.

Physical health providers are state licensed Physicians, Nurse Practitioners and Physician Associates. 

More than 40% of Hazel's providers are bilingual, speaking over 13 languages collectively, including English, Spanish, French, Haitian Creole, Vietnamese, Gujarati, Armenian, Croatian,  Korean, Tagalog, Lokano dialect, Hawaiian Pidgin, Samoan, Sign Language, and more.

Over 50% of Hazel providers identify as BIPOC. Learn more about our care team at hazel.co/company/care-team.