Q: What if I have problems accessing my ParentCONNECT info?
A: Please read the questions below. If you don't find an answer to the problem, please send a request for technical assistance to Julie.Benson@rsd.edu. Please do not call your student's school.

Q: What do I do if I get "locked" out of my ParentCONNECT account?
A: As a security measure, if you have three failed attempts at entering your User ID and password, the system will lock you out of your account. This protects you from having someone ìhackî into your account. The system will automatically reset itself within an hour. There is NO need to contact your student's school about this problem.

If you try logging in after the safety timeout and you are still unsuccessful, please follow the procedure below to request a new password.

Q: What do I do if I lose my password?
A: Please send an email to Julie.Benson@rsd.edu and request a new password. You must go to your youngest child's school to pick up a copy of your new password. For security purposes, photo ID will be required!
** Please note that NO passwords will be given out over the phone. **

Q: Can I reach ParentCONNECT from any computer?
A: Yes. All you need is Internet access to view the ParentCONNECT website.

Q: What if I do not have a computer in my home?
A: You can use a computer from anywhere with Internet access to view the ParentCONNECT website. The public library has computers with Internet access available.

Q: What are the minimum computer requirements needed to use ParentCONNECT?
A: You will need an Internet Provider. The system works best on the following internet browsers: Internet Explorer 5.0 or greater, AOL 5.0 or greater, or Netscape 4.7 or greater. Either IBM or MAC is fine.

Q: AOL is my Internet provider and I'm having problems opening the ParentCONNECT web site. What should I do?
A: AOL has security settings that make it difficult to log into a secure web site. Try this: Log into AOL and minimize it. Start Internet Explorer. In the "Address" box, type http://parentconnect.rsd.edu then click the "Go" button.