Q: What is ParentCONNECT?
A: ParentCONNECT is a web-based program used by the Richland School District to help parents keep track of their child's academic progress on a daily basis. The District's ParentCONNECT web site is available 24 hours a day on the Internet. Most of the data in ParentCONNECT is current as of the previous school day.

Q: Can anyone else see my child's information?
A: The information about your child is kept private and password protected. You will not be able to see other student's records and other parents will not be able to see your child's records.

Q: Who is eligible to use ParentCONNECT?
A: All parents/guardians who have legal rights to view their children's school records may use ParentCONNECT. Students are NOT allowed to register themselves to access this site. They may use the site if their parents choose to share their User ID and password with them.

Q: Can more than one parent/guardian have access to a child's record?
A: Yes. If the parents live in the same household, we ask that they share the same UserID & password. Parents must have legal rights to view their child's school records. Legal parents/guardians not living in the same household will be allowed a separate User ID and password. See next question.

Q: I do not live in the same household as my child. Can I still gain access to my child's information on ParentCONNECT?
A: Yes, as long as you have the legal rights to view your child's school records, you may request a User ID and password.

Q: I live outside the area. Can I still gain access to my child's information on ParentCONNECT?
A: Yes, under a few conditions. First you must not have any legal restrictions prohibiting you from access to the student's educational information. After you have registered online for a ParentCONNECT user account, make a photocopy of your picture ID and on the same sheet of paper as the copy, write a statement requesting the ParentCONNECT User ID and password, state that you are legally entitled to receive this information, sign and date said request. You must also submit a copy of the appropriate court document providing you authority to access this student's educational records. In Washington, parents' rights are outlined in the Parenting Plan. Mail these documents to the Richland School District's attorney, Mr. Galt Pettett, 615 Snow Avenue, Richland WA 99352. Your ParentCONNECT User ID and password will be mailed back to you.

Q: What do I do if I feel that the ParentCONNECT information is incorrect?
A: First, please click on the yellow "Home" button which is located in the upper right-hand corner of every ParentCONNECT screen. Make a note of the "Last Updated" date listed at the top of the page. If this date is several days behind the current date, there is a possibility that the information you are viewing may not be accurate.

Please call or e-mail your student's school to correct demographic information or e-mail your student's teacher to verify assignments & grades. Click the "Home" button then click the "Contacts" button to view a staff directory with links to e-mail addresses.

Q: Where can I find more information about ParentCONNECT?
A: You will be given a ParentCONNECT User Guide when you pick up your User ID and password. Click the "Help" button in the top right-hand corner of every ParentCONNECT screen to view Frequently Asked Questions.

Q: How do I add additional children to my current ParentCONNECT account?
A: Please send an email to Julie.Benson@rsd.edu to make that request. You will be required to have legal rights to see that child's records before the child can be added to your current ParentCONNECT account.